On Thursday, 23rd May 2019, Fun at Work presented a workshop in front of business owners and HR professionals from across many industries in the North West of the UK.
The aim of this blog is to highlight three key principles discussed in the workshop and how all employers should make sure they address these principles.
Despite many industries now moving towards a more digital footprint where their CRM is more focused on online, many organisations still conduct their business over the phone or face-to-face, meaning their customer service is a key catalyst towards their overall success.
This leads to the notion that if a business’s customer service is critical to their growth, then their employees who represent the business are just as important if not more!
You see, customer service is directly portrayed by the employee, their tone, look and mannerisms can be a clear indication of their overall demeanour towards their work.
For example, an optimistic and happy employee will greet clients over the phone with a positive and gentle tone of voice, or if it is in person, in the form of a warming smile or welcoming body language.
Alternatively, a negative employee will demonstrate more negative traits when around clients such as closed responses, unapproachable or even irritable.
Therefore, it is key that employers always ensure that their employees and their work environment create positive vibes that will extend further when it comes to them representing the brand.
Thinking about 99.9% of technologies that have been introduced to us recently, you can say with almost certainty they were never designed, built, executed and sold by just one man/women. Team work is one of the key underlying principles that make almost everything possible that we see around us.
Much like the famous saying goes, “Teamwork makes the dream work” and they weren’t kidding. It is through this leveraging and combining of resources with other team players that we are able to not only able to succeed far quicker but also to achieve more as well as operate at a much higher level.
Even if employing only five staff, an employer should never underestimate the significant impact a team dynamic can have. “Two heads are better than one”, even in a small start-up, having three brains focused on one task is far more productive long term than having an individual solve the issue for a ‘quick win’
It’s important to understand that when we hear the term ‘play’ from a business’s perspective, this can be a very broad term that can be interpreted differently depending upon your culture, ethos and beliefs.
From an employers perspective, ‘play’ is ambiguous and can come in many forms. For example, this could be something simple as employees downing their tools every day at 10; 30 AM for a simple 15-minute tea break. This time should be used for employees to openly communicate, laugh and joke to help build rapport and boost overall morale amongst their peers.
Alternatively, some employees may put more emphasis on the term fun, things such as out of office events such as Paintball, Go-Karting, any form of activity that introduces engagement has a significant impact on the overall team dynamic within a business.
No matter what their interpretation of the term play is, an employer should always see it as an opportunity for the teams to gel and strengthen their working relationships to help towards their overall future growth.
Future Fun at Work blogs will further explore the discussion, ideas and inspiration from the NWEEG conference, as for now, what would you like to see covered in an employee engagement workshop?